{
  "title": "申込体験が最大の離脱要因 — 入力負荷と確認待ちを短縮する",
  "subtitle": "法人顧客オンボーディング仮説（満足度・影響度は5段階）",
  "stages": [
    {"id":"discover","label":"情報収集","action":"導入事例と料金を比較する","touchpoints":["Web","資料"],"satisfaction":4,"painImpact":2},
    {"id":"consult","label":"相談","action":"要件と適用範囲を確認する","touchpoints":["営業","オンライン会議"],"satisfaction":4,"painImpact":3},
    {"id":"apply","label":"申込","action":"企業情報と利用条件を入力する","touchpoints":["申込フォーム","メール"],"satisfaction":1,"painImpact":5,"note":"同じ企業情報を複数画面で再入力し、審査状況も確認できない想定"},
    {"id":"setup","label":"初期設定","action":"管理者と権限を登録する","touchpoints":["管理画面","導入支援"],"satisfaction":3,"painImpact":4},
    {"id":"adopt","label":"定着","action":"利用状況を確認し改善する","touchpoints":["ダッシュボード","CS"],"satisfaction":4,"painImpact":3}
  ],
  "instanceId": "b2b-onboarding-journey"
}