サービス提供のブループリント

import type { ReactNode } from "react";
import type { Props } from "./schema";
function Ledger({heads,rows,caption}:{heads:string[];rows:ReactNode[][];caption?:string}) { return <table className="ledger">{caption && <caption>{caption}</caption>}<thead><tr>{heads.map((h,i)=><th key={i} scope="col">{h}</th>)}</tr></thead><tbody>{rows.map((r,i)=><tr key={i}>{r.map((v,j)=><td key={j} data-label={heads[j]}>{v}</td>)}</tr>)}</tbody></table>; }
function Notes({children}:{children:ReactNode}) { return <details><summary>データ・判断条件を確認</summary>{children}</details>; }

const CSS = String.raw`
.asset{font-family:var(--font-sans);color:var(--color-primary);background:var(--color-surface);max-width:var(--container-slide);margin:auto;padding:3rem 2rem;line-height:1.6;font-size:var(--text-body-sm)}
.asset *{box-sizing:border-box}.asset header{margin-bottom:2rem}.asset .eyebrow{font-family:var(--font-mono);font-size:var(--text-label);letter-spacing:.08em;color:var(--color-secondary);margin-bottom:.75rem}.asset h1{font-size:var(--text-h1);font-weight:700;line-height:1.35;letter-spacing:-.025em;max-width:32em}.asset h2{font-size:var(--text-h3);font-weight:600;margin-bottom:.75rem}.asset h3{font-size:var(--text-body-md);font-weight:600}.asset .subtitle,.asset .muted{color:var(--color-secondary)}.asset .subtitle{margin-top:.75rem}.asset .number{font-variant-numeric:tabular-nums;font-family:var(--font-mono)}.asset .hero-number{font-size:var(--text-display);line-height:1.2;font-weight:700;letter-spacing:-.04em}.asset .callout{border-left:.25rem solid var(--color-tertiary);padding:1rem 1.5rem;background:var(--color-surface-subtle);margin-bottom:1.5rem}.asset .grid2{display:grid;grid-template-columns:1fr 1fr;gap:1.5rem}.asset .grid3{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:1.5rem}.asset .panel{padding:1.5rem;background:var(--color-surface-subtle);border-radius:var(--radius-md);min-width:0}.asset .rule{border-top:1px solid var(--color-outline);padding-top:1rem;margin-top:1rem}.asset .pill{display:inline-block;padding:.25rem .75rem;border:1px solid var(--color-outline);border-radius:var(--radius-full);font-size:var(--text-label)}.asset .focus{background:var(--color-tertiary-container);color:var(--color-on-tertiary-container)}.asset .dark{background:var(--color-primary);color:var(--color-on-primary)}.asset .dark .muted{color:var(--color-on-primary-container)}.asset .row{display:grid;grid-template-columns:12rem minmax(0,1fr) 6rem;gap:1rem;align-items:center;padding:.75rem 0;border-bottom:1px solid var(--color-outline)}.asset .row>*{min-width:0}.asset .track{height:1rem;position:relative;background:var(--color-neutral);border-radius:var(--radius-sm)}.asset .bar{height:100%;background:var(--color-tertiary);border-radius:var(--radius-sm)}.asset .track.tall{height:2rem}.asset .flex{display:flex;gap:1rem;align-items:center;justify-content:space-between;flex-wrap:wrap}.asset .stack>*+*{margin-top:1rem}.asset ul{list-style:disc;padding-left:1.25rem}.asset li+li{margin-top:.5rem}.asset .plot{display:block;width:100%;height:auto;overflow:visible}.asset .plot text{font-family:var(--font-sans);font-size:14px;fill:var(--color-secondary)}.asset .plot .ink{fill:var(--color-primary)}.asset .plot .axis{stroke:var(--color-outline);stroke-width:1}.asset .plot .accent{stroke:var(--color-tertiary);fill:none;stroke-width:3}.asset .legend{display:flex;gap:1.5rem;flex-wrap:wrap;font-size:var(--text-label);margin-bottom:1rem}.asset .legend b{display:inline-block;width:.75rem;height:.75rem;margin-right:.5rem}.asset .ledger{border-collapse:collapse;width:100%;font-variant-numeric:tabular-nums}.asset .ledger caption{text-align:left;font-weight:600;margin:1rem 0}.asset .ledger th{font-weight:600;color:var(--color-secondary);text-align:left}.asset .ledger th,.asset .ledger td{padding:.75rem 1rem;border-bottom:1px solid var(--color-outline);vertical-align:top;overflow-wrap:anywhere}.asset .ledger th:first-child,.asset .ledger td:first-child{padding-left:0}.asset .ledger th:last-child,.asset .ledger td:last-child{padding-right:0}.asset .ledger tbody tr:hover{background:var(--color-surface-subtle)}.asset details{border-top:1px solid var(--color-outline);margin-top:1.5rem;padding-top:1rem}.asset summary{cursor:pointer;color:var(--color-secondary);padding:.5rem 0;min-height:2.75rem}.asset summary:focus-visible{outline:2px solid var(--color-tertiary);outline-offset:.25rem}.asset .small{font-size:var(--text-label)}.asset .mobile-only{display:none}.asset .horizontal-list{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:1rem}.asset .board-column{border-top:.25rem solid var(--color-primary);padding-top:1rem;min-width:0}.asset .board-item{padding:1rem 0;border-bottom:1px solid var(--color-outline)}.asset .board-item p{margin-top:.5rem}.asset .statement{font-size:var(--text-h2);line-height:1.5;font-weight:600}.asset .meta-line{margin-top:.75rem;font-size:var(--text-label);color:var(--color-secondary)}.asset pre{white-space:pre-wrap;overflow-wrap:anywhere}.asset footer{margin-top:2rem;font-size:var(--text-label);color:var(--color-secondary)}
@media(max-width:640px){.asset{padding:1.5rem 1rem}.asset h1{font-size:var(--text-h2)}.asset header{margin-bottom:1.5rem}.asset .grid2,.asset .grid3,.asset .horizontal-list{grid-template-columns:1fr}.asset .row{grid-template-columns:minmax(0,1fr) 5rem;gap:.5rem}.asset .row>:first-child{grid-column:1/-1}.asset .desktop-only{display:none!important}.asset .mobile-only{display:block}.asset .panel{padding:1rem}.asset .ledger,.asset .ledger tbody,.asset .ledger tr,.asset .ledger td{display:block}.asset .ledger thead{display:none}.asset .ledger tr{padding:.75rem 0;border-bottom:1px solid var(--color-outline)}.asset .ledger td{display:grid;grid-template-columns:7rem minmax(0,1fr);gap:.75rem;border:0;padding:.25rem 0!important}.asset .ledger td:before{content:attr(data-label);color:var(--color-secondary);font-size:var(--text-label)}.asset .hero-number{font-size:var(--text-h1)}}
@media print{.asset{max-width:none;padding:1rem}.asset details>*{display:block}.asset summary{display:none}}
`;

export default function Template(d: Props) {
const layers=[{key:"customer",label:"顧客行動"},{key:"frontstage",label:"対面・画面の対応"},{key:"backstage",label:"内部の処理"},{key:"support",label:"支援基盤"},{key:"evidence",label:"顧客に残るもの"}] as const;
return <section className="asset asset-service-blueprint"><style>{CSS}</style><header><p className="eyebrow">SERVICE BLUEPRINT</p><h1>{d.title}</h1>{d.subtitle && <p className="subtitle">{d.subtitle}</p>}</header>
<div className="desktop-only"><Ledger heads={["層",...d.stages.map(s=>s.label)]} rows={layers.map(l=>[l.label,...d.stages.map(s=>s[l.key])])}/></div><div className="mobile-only stack">{d.stages.map((s,i)=><article className="panel" key={i}><h2>{s.label}</h2><Ledger heads={["層","内容"]} rows={layers.map(l=>[l.label,s[l.key]])}/></article>)}</div><Notes><p>表の対応と裏の処理の境界を明確にします。各列は同じ工程を示し、異なる時間粒度を混在させません。</p></Notes>
<footer>各工程で顧客・業務・システムの対応を縦に読めるようにする。</footer></section>;
}

import { z } from "zod";
const text = z.string().trim().min(1).max(160);
const short = z.string().trim().min(1).max(48);
const value = z.number().finite();
const positive = value.positive();

export const schema = z.object({
  title: text.describe("結論を伝える見出し"),
  subtitle: text.optional().describe("出典・時点・母集団や仮定"),
  stages:z.array(z.object({label:short,customer:text,frontstage:text,backstage:text,support:text,evidence:short}).strict()).min(3).max(5).describe("工程と5つの対応層"),
}).strict();
export type Props = z.infer<typeof schema>;

id: service-blueprint
name:
  ja: サービス提供のブループリント
  en: Service Blueprint
purpose:
  ja: 顧客行動・表の対応・裏の処理・支援基盤を同じ工程列で揃える。
  en: Service Blueprint with explicit source values and reading conditions.
status: published
still: ./still.png
category: operations
catalogOrder: 580
jobs:
  - trace-flow
useCases:
  - process
layoutKinds:
  - table
tags:
  - service-blueprint
  - operations
  - offline
  - responsive
whenToUse:
  - ja: 顧客行動・表の対応・裏の処理・支援基盤を同じ工程列で揃える。
    en: Use to communicate service blueprint.
avoidWhen:
  - ja: 同じ条件・単位で比較できないデータには使わない
    en: Do not compare values with incompatible units, populations, or assumptions.
requiredInputs:
  - ja: 各工程で顧客・業務・システムの対応を縦に読めるようにする。
    en: Provide the source values, labels and decision conditions described by the schema.
relatedLayouts:
  - customer-journey-map
  - swimlane-process
dataSchema:
  title: string — 結論を伝える見出し
  subtitle: string? — 出典・時点・母集団や仮定
  stages: array (label, customer, frontstage, backstage, support, evidence) — 工程と5つの対応層
sources: []

{
  "title": "顧客に見えない確認待ちを、提供工程から把握する",
  "subtitle": "架空サンプル｜レイアウトの使用例",
  "stages": [
    {
      "label": "申込",
      "customer": "情報を入力",
      "frontstage": "必須項目を案内",
      "backstage": "重複申込を確認",
      "support": "受付API",
      "evidence": "受付番号"
    },
    {
      "label": "確認",
      "customer": "証憑を提出",
      "frontstage": "不足書類を案内",
      "backstage": "本人確認を実施",
      "support": "確認サービス",
      "evidence": "確認通知"
    },
    {
      "label": "契約",
      "customer": "内容を確認",
      "frontstage": "条件と手順を説明",
      "backstage": "承認結果を登録",
      "support": "契約基盤",
      "evidence": "契約控え"
    }
  ]
}